The Economic Security Bureau of Ukraine operates a telephone "hotline" for receiving communications from citizens.
Appeals can be submitted by calling +38 (044) 236 13 97, from Monday to Friday, 14:00 to 16:00 (2:00 PM to 4:00 PM).
During the telephone hotline sessions, the Bureau's specialists provide consultations on questions of a reference nature and on appeals that do not require additional investigation.
A written response is provided upon the applicant's request.
Appeals that do not state the essence of the issue are not considered, and the applicant is notified of this via telephone.
In cases where the applicant does not provide their last name, first name, and patronymic (if available), or does not provide other contact information (email address, postal address, or other means of communication for sending a response), the appeal is registered as anonymous and is not subject to review.
The mechanism for organizing the work of the telephone hotline, including the reception, review, and provision of responses to incoming appeals, is stipulated by the Procedure for conducting the telephone "hotline" in the Economic Security Bureau of Ukraine, which was approved by the ESBU Order No. 180 dated June 7, 2023, and registered with the Ministry of Justice of Ukraine on July 7, 2023, under No. 1159/40215.
Reminder: Communications can also be sent via email to: esbu@esbu.gov.ua or by regular mail to the address: Economic Security Bureau of Ukraine, 31 Sholudenka St., Kyiv, 04116.