Access to Public Information

Dear citizens!

A request for information managed by the ESBU can be submitted

• by mail – to the official address: Economic Security Bureau of Ukraine, 31 Sholudenka St., Kyiv, 04116
• in person at the same address Form for submitting a written request for public information
• by e-mail – to the official mailbox: publicinfo@esbu.gov.ua  Form for submitting a request for public information via E-mail
• orally – by calling the hotline at +38 (044) 236 13 97. Requests are accepted daily from Monday to Friday, from 14:00 to 16:00. The responsible employee will fill out the form for submitting your request for public information over the phone. Form for record of a telephone request for public information

The request for information must include the following:

• the full name (first and last name) of the requester, postal address or e-mail address, and a contact phone number, if available;
• the information or its type, specifying the title, details (requisites), or content of the document you are referring to, if known;
• signature and date, if the request is submitted in written form;
• the desired means of receiving the information.

The request will be denied if any of the listed details (requisites) are missing.

The Procedure for Ensuring Access to Public Information at the Economic Security Bureau of Ukraine and its Territorial  Offices was approved by ESBU Order No. 67 of April 12, 2022, registered with the Ministry of Justice of Ukraine on April 22, 2022, under No. 451/37787 (as amended).

Responsible Parties

The unit responsible for receiving and registering requests for public information is the Public Information Access and Citizen Appeals Section of the Document Management and Control Department. The Responsible Person is Yukhno Maryna Volodymyrivna, Chief Specialist of the Public Information Access and Citizen Appeals Section of the Document Management and Control Department.

E-mail: publicinfo@esbu.gov.ua

Phone: +38 (044) 236 13 97

Request Processing Timeframe

• 5 working days from the date the request is received;
• up to 20 working days if the request involves a large volume of information or requires processing a significant amount of data. You will be notified of this in writing no later than five working days from the date the request is received;
• 48 hours from the moment of receipt, if the request concerns information necessary to protect the life or freedom of a person, information on the state of the natural environment, the quality of food and household items, accidents, catastrophes, dangerous natural phenomena, and other emergency situations that have occurred or may occur and pose a threat to citizen safety.

In the event of insurmountable circumstances (force majeure) (natural disasters, military actions, man-made catastrophes, or other force majeure events), a deferral in satisfying the information request is permissible. If the requested information cannot be provided for review within the deadlines stipulated by the Law of Ukraine 'On Access to Public Information,' you will be notified of this in writing with an explanation of the procedure for appealing the decision.

Information requested is provided free of charge.

Procedure for Reimbursement of Actual Expenses

The Procedure for Reimbursement of Actual Expenses for Copying or Printing Documents provided upon an information request managed by the Economic Security Bureau of Ukraine or its territorial departments, and the Amount of Actual Expenses for Copying or Printing Documents provided upon an information request managed by the Economic Security Bureau of Ukraine or its territorial departments, were approved by the Order of the Economic Security Bureau of Ukraine No. 47 of December 16, 2021, registered with the Ministry of Justice of Ukraine on February 8, 2022, under No. 166/37502 (as amended).

If the requested information exceeds 10 pages in volume, you will be notified within 5 working days, specifying the cost of copying and how to make the payment. The requested documents will be sent within 3 working days after payment is confirmed.

When providing a person with information about themselves, or documents/information that are of public interest, no fee is charged for copying and printing.

Refusal to Provide Public Information

Your request for information may be denied. The response regarding the denial of the information request shall be provided in written form.

Grounds for Refusal to Provide Public Information:

• the ESBU does not possess, and is not obligated to possess according to its competence, the information requested;
• the information requested belongs to the category of restricted access information;
• the requester has not paid the actual expenses associated with copying or printing the documents;
• the mandatory requirements regarding the essential details (requisites) of the information request have not been met.

Appealing Decisions, Actions, or Inaction of State Authorities and their Officials

Every requester has the right to appeal decisions, actions, or inaction of information managers in the following cases:

• refusal to satisfy the information request;
• deferral in satisfying the information request;
• failure to provide a response to the information request;
• provision of unreliable or incomplete information;
• untimely provision of information;
• failure of information managers to fulfill the obligation to disclose information in accordance with Article 15 of the Law;
• other decisions, actions, or inaction of information managers that violated the lawful rights and interests of the requester.

Decisions, actions, or inaction of ESBU employees concerning access to public information may be appealed to the Director of the ESBU / heads of ESBU territorial departments, or to the court.

Complaints regarding the decisions, actions, or inaction of the heads of the ESBU structural units concerning access to public information shall be reviewed in accordance with the procedure and deadlines defined by the Law of Ukraine 'On Citizens' Appeals'.

Appealing the decisions, actions, or inaction of information managers to the court is carried out in accordance with the Code of Administrative Procedure of Ukraine.

Disclosure of Public Information

The ESBU systematically and promptly discloses public information. You can access it:

• in official print publications;
• on the official ESBU website;
• on the official ESBU pages and channels in social media and messengers;
• on the Unified State Web Portal of Open Data;
• on information stands in ESBU premises.