An appeal to the Economic Security Bureau of Ukraine can be submitted in writing to the address: Economic Security Bureau of Ukraine, Kyiv, Sholudenka Street, 31, 04116.
The appeal is written in an arbitrary form but must meet the requirements of the Law of Ukraine "On appeals citizen ".
The application must:
• indicate surname, first name, place of residence;
• outline the essence of the raised issue, remarks, suggestions, statements or complaints, requests or demands;
• put the date, signature (the electronic application, if it is sent without the use of an electronic digital signature, must be in the form of a scan copy and/or a photocopy);
• specify an email address to which a reply can be sent or other means of communication.
An application that does not comply with the above requirements shall be returned to the applicant with appropriate explanations.
To find out the results of consideration of an appeal sent to the ESBU, please call the telephone number for inquiries on citizens' appeals (044) 236 13 97 on Monday through Thursday from 09:00 to 18:00, on Friday from 09:00 to 16:45.
The procedure for consideration of citizens' appeals and organization of personal reception of citizens at the Economic Security Bureau of Ukraine.
The deadline for consideration of the appeal.
In accordance with Article 20 of the Law of Ukraine "On appeals of citizens", appeals are considered and resolved within a period of no more than one month from the date of their receipt. Appeals that do not require additional study are considered immediately but no later than fifteen days from the day of their receipt.
If it is impossible to resolve the issues raised in the appeal within a month, the head of the relevant body, enterprise, institution, organization or his deputy shall set the necessary deadline for its consideration which shall be notified to the person who submitted the appeal. At the same time, the total term for solving the issues raised in the appeal cannot exceed forty-five days.
Challenging the actions or inaction of state authorities and their officials.
In accordance with Article 16 of the Law of Ukraine "On appeals of citizens" which is submitted in order of subordination to a higher body or an official which does not deprive a citizen of the right to apply to the court in accordance with the current legislation, and in the absence of such a body or a citizen's disagreement with the decision made on the complaint - directly to the court.