Dear citizens!

Appeals to the Territorial Office of the ESBU in Volyn region can be sent in writing to the following address: Territorial Office ESBU in Volyn region, 38, Kremenetska St., Lutsk, Volyn region, 43010

The appeal is submitted in an arbitrary form, but must meet the requirements of the Law of Ukraine "On citizen`s appeals".`

The application must:

•  indicate the surname, name, patronymic if any, and place of residence;
•  state the essence of the issue, comments, suggestions, statements or complaints, requests or demands;
•  put the date, and signature (an electronic appeal if sent without the use of an electronic digital signature must be in the form of a scanned copy and/or photocopy);
•  specify the e-mail to which the response can be sent or other means of communication.

An application that does not comply with these requirements is returned to the applicant with appropriate explanations.

Citizens' electronic appeals to the Territorial Office of the ESBU in Volyn region are submitted to the following e-mail: volyn@esbu.gov.ua in the form:

Form for submitting electronic appeals of citizens to the Territorial Office of the ESBU in Volyn region

Procedure for consideration of citizen's appeals and organization of personal reception of citizens in the Territorial Office of the ESBU in Volyn region, approved by Order of the TO of the ESBU in Volyn region No. 14, dated April 17, 2024.

Term of consideration of the appeal

Under Article 20 of the Law of Ukraine "On citizen`s appeals," appeals are reviewed and resolved within no more than one month from the date of their receipt. Appeals that do not require additional study are considered immediately but no later than fifteen days from the date of their receipt.

If it is impossible to resolve the issues raised in the appeal within a month, the head of the relevant body, enterprise, institution, organization, or his/her deputy shall set the necessary time limit for its consideration and inform the person who submitted the appeal. In this case, the total period for resolving the issues raised in the appeal may not exceed forty-five days.

Challenging the actions or inaction of state authorities and their officials

By Article 16 of the Law of Ukraine "On Citizens Appeals", a complaint against actions or decisions of a government authority, local government, enterprise, institution, organization, citizens’ association, media, official shall be filed in the order of subordination to a higher authority or official, which shall not deprive a citizen of the right to appeal to court under the current legislation, and in the absence of such an authority or citizen’s disagreement with the decision made on the complaint — directly to court.