Dear citizens!
You can submit an inquiry to the Territorial Office of the ESBU in the Vinnytsia region in any convenient way, including:
- post – to the official address: Territorial Office of the Economic Security Bureau of Ukraine in the Vinnytsia region, 36 Pryvokzalna St., Vinnytsia, 21001
- in the drop box located on the premises of the Territorial Office of the ESBU in the Vinnytsia region at the address: 36 Pryvokzalna St., Vinnytsia
- by email – to the official inbox: vinnytsia@esbu.gov.ua
Form for submitting electronic appeals of citizens
- orally – by calling the "hotline" at +38 (0432) 55 02 42; inquiries are accepted on business days from 14:00 to 16:00.
If you cannot submit an inquiry personally due to objective reasons (health condition, age restrictions, etc.), your legal representative may do so. This can be a guardian, trustee, or an authorized person. To do this, supporting documents must be provided — a power of attorney and copies of the ID of both the applicant and the representative. The format for submitting such an inquiry remains flexible: written, electronic, or via the website.
The inquiry is written in a free format but must comply with the requirements of the Law of Ukraine "On Citizens' Appeals."
Whichever method you choose, the inquiry must include:
- state your full name (surname, first name, and patronymic, if applicable) and place of residence;
- set out the essence of the issue, comments, proposals, statements, complaints, requests, or demands;
- provide the date and signature (an electronic inquiry sent without an electronic digital signature must be a scanned and/or photo copy);
- specify the postal or email address for the response, or other contact details.
An inquiry filed without complying with these requirements shall be returned to the applicant with relevant explanations no later than 10 days after its receipt by the Territorial Office of the ESBU in the Vinnytsia region.
A written inquiry that does not specify the applicant's place of residence, is not signed by the author(s), or lacks information sufficient to establish authorship, is considered anonymous and will not be considered.
The procedure for considering citizens' appeals and organizing personal receptions at the Economic Security Bureau of Ukraine and its territorial offices was approved by ESBU Order No. 59 dated March 24, 2022, and registered with the Ministry of Justice of Ukraine on May 19, 2022, under No. 539/37875 (as amended).
Scope of this Procedure
- This Procedure applies to citizens' appeals received in written or oral form.
- The provisions of this Procedure do not apply to the consideration of applications and complaints filed under the procedures established by the Code of Administrative Procedure of Ukraine, criminal procedural, civil procedural, or labor legislation, legislation on the protection of economic competition, or the Laws of Ukraine "On the Judiciary and the Status of Judges," "On Access to Judicial Decisions," "On Prevention of Corruption," and "On Enforcement Proceedings."
- Statements and reports regarding criminal and/or corruption offenses are considered by ESBU bodies in accordance with the requirements of criminal procedural legislation, the Law of Ukraine "On Prevention of Corruption," and the organizational and administrative documents of the ESBU.
- Complaints against the decisions, actions, or omissions of an ESBU detective during a pretrial investigation are considered in the manner and within the limits provided by criminal procedural legislation, taking into account the decisions and findings of the Constitutional Court of Ukraine.
- Inquiries from individuals regarding pretrial investigations who are not parties to criminal proceedings are considered within the terms and manner prescribed by the legislation on citizens' appeals.
- Inquiries from convicted persons serving sentences in correctional facilities are considered in accordance with the requirements of the Criminal Executive Code of Ukraine, the Law of Ukraine "On Citizens' Appeals," and this Procedure.
- Inquiries from persons who are not citizens of Ukraine but are legally staying on its territory are considered in the same manner as inquiries from citizens of Ukraine, unless otherwise provided by international treaties.
- The procedure for considering citizens' requests for information, the disclosure of public information, and the reimbursement of costs for copying or printing document copies by requesters is carried out in accordance with the Laws of Ukraine "On Access to Public Information" and "On Protection of Personal Data."
- A request for information submitted under the Law of Ukraine "On Access to Public Information" that combines subjects regulated by both the Law of Ukraine "On Citizens' Appeals" and the Law of Ukraine "On Access to Public Information" is considered in its respective parts within the timeframes and manner prescribed by the relevant laws.
Responsible persons
The Sector for Documentation Support and Control is responsible for the receipt and registration of inquiries, as well as for organizing personal receptions. The responsible official is Svitlana Podkopayeva, Chief Specialist of the Sector for Documentation Support and Control.
Email: vinnytsia@esbu.gov.ua
Phone: +38 (0432) 55 02 42
Timeframe for consideration of appeal
- 1 month from the date of receipt, including weekends, public holidays, and non-working days;
- 15 days for urgent inquiries (those requiring no additional study);
- up to 45 days if the issues raised cannot be resolved within a month. The head of the authority may establish an additional period for consideration, of which the applicant shall be notified.
Upon a justified written request from a citizen, the timeframe for consideration may be shortened.
Inquiries that do not fall within the competence of the ESBU are forwarded to the appropriate authority within 5 days, with notification sent to the applicant.
To inquire about the results of an appeal sent to the Territorial Office of the ESBU in the Vinnytsia region, you may call the information line for citizens' inquiries at +38 (0432) 55 02 42 from Monday to Thursday (09:00–18:00) and on Friday (09:00–16:45).
Rights of a citizen during the consideration of an application or complain
- Personally present arguments to the person who checked the application or complaint, and participate in the verification of the submitted complaint or application;
- Familiarize themselves with the verification materials;
- Submit additional materials or insist on them being requested by the body reviewing the application or complaint;
- Be present during the consideration of the application or complaint;
- Use the services of a lawyer or a representative of a labor collective or an organization that performs a human rights protection function, having formalized this authorization in the manner established by law;
- Receive a written response about the results of the application or complaint review;
- Express orally or in writing the demand for confidentiality regarding the consideration of the application or complaint;
- Demand compensation for damages, if they resulted from violations of the established procedure for handling appeals.
Appealing the actions or omissions of state authorities and their officials
The Territorial Office of the ESBU in the Vinnytsia Region has the right to refuse to satisfy the demands set forth in an application. The decision to refuse is communicated to the citizen in writing, with reference to the Law and a statement of the reasons for refusal, as well as an explanation of the procedure for appealing the decision.
A citizen has the right to appeal decisions, actions (omissions) that have resulted in:
– violation of the rights, legitimate interests, or freedoms of a citizen (a group of citizens);
– creation of obstacles to the exercise of a citizen's rights, legitimate interests, or freedoms;
– illegal imposition of any duties on a citizen or their illegal prosecution. Law of Ukraine "On Citizens' Appeals"
A complaint against an appealed decision may be submitted to a higher-level body or official within one year of its adoption, but no later than one month from the time the citizen became acquainted with the decision. Complaints submitted in violation of this timeframe will not be considered. A deadline missed for a valid reason may be reinstated by the body or official reviewing the complaint.
In case of disagreement, a decision by a higher state body that reviewed the complaint may be appealed in court within the timeframe prescribed by Ukrainian legislation.
In addition to a higher authority, a complaint may be submitted to a body that monitors compliance with the Law, including the Ukrainian Parliament Commissioner for Human Rights.