Citizens' appeal

Dear citizens!

You can submit an appeal to the Territorial Office of the ESBU in Kyiv in any convenient way, including:

• by mail – to the correspondence address: Territorial Office of the ESBU in Kyiv, 84 Kazymyra Malevycha St., Kyiv, 03150
• into the drop box located on the premises of the Territorial Office of the ESBU in Kyiv at: 84 Kazymyra Malevycha St., Kyiv
• by email – to the official inbox: kyiv@esbu.gov.ua

Form for submitting electronic appeals of citizens to the Territorial Office of the ESBU in Kyiv

• orally – by calling the hotline at +38 (044) 440 60 02; appeals are accepted daily from Monday to Friday, from 14:00  to 16:00

If you are unable to submit an appeal in person due to objective reasons (health condition, age restrictions, etc.), your legal representative may do so. This can be a guardian, trustee, or an authorized representative. To do this, you must provide supporting documents – a power of attorney, and copies of the applicant's and the representative's ID cards. The submission format for such an appeal remains flexible – written, electronic, or via the website.

The appeal can be written in a free format, but it must comply with the requirements of the Law of Ukraine "On Citizens' Appeals."

Whichever method you choose, the appeal must include:

• state your last name, first name, and patronymic (if applicable), and your place of residence;
• outline the core issue, comments, suggestions, statements or complaints, requests, or demands;
• indicate the date and include a signature (an electronic appeal, if sent without an electronic digital signature, must be in the form of a scanned copy and/or a photocopy);
• specify a mailing or email address for receiving a response, or other means of communication.

An appeal submitted without complying with these requirements will be returned to the applicant with appropriate explanations no later than 10 days from the date of its receipt by the ESBU bodies.

A written appeal that does not specify the applicant's place of residence, is unsigned by the author (authors), or from whose content it is impossible to establish authorship, is deemed anonymous and shall not be considered.

The Procedure for considering citizens' appeals and organizing personal receptions of citizens at the Economic Security Bureau of Ukraine and its territorial offices, approved by ESBU Order No. 59 dated March 24, 2022, registered with the Ministry of Justice of Ukraine on May 19, 2022, under No. 539/37875 (as amended).

Scope of this Procedure

• This Procedure applies to appeals from citizens received in written or oral form.
• The provisions of this Procedure do not apply during the consideration of applications and complaints of citizens in the manner established by the Code of Administrative Procedure of Ukraine, criminal procedural, civil procedural, labor legislation, legislation on the protection of economic competition, and the Laws of Ukraine "On the Judiciary and the Status of Judges," "On Access to Court Decisions," "On the Prevention of Corruption," and "On Enforcement Proceedings."
• Statements and reports regarding the commission of a criminal and/or corruption offense are considered by the ESBU bodies in accordance with the requirements of criminal procedural legislation, the Law of Ukraine "On the Prevention of Corruption," and the organizational and administrative documents of the ESBU bodies.
• Complaints against the decisions, actions, or omissions of a detective of the ESBU bodies during a pre-trial investigation are considered in the manner and within the limits provided for by criminal procedural legislation, taking into account the decisions and conclusions of the Constitutional Court of Ukraine.
• Appeals from individuals regarding pre-trial investigation issues who are not participants in criminal proceedings are considered in the manner and within the timeframes provided for by the legislation on appeals from citizens.
• Appeals from convicted persons serving sentences in penitentiary institutions are considered in accordance with the requirements of the Criminal Executive Code of Ukraine, the Law of Ukraine "On Appeals by Citizens," and this Procedure.
• Appeals from persons who are not citizens of Ukraine and are legally present on its territory are considered in the same manner as appeals from citizens of Ukraine, unless otherwise provided by international treaties.
• The procedure for considering appeals (requests) from citizens for information, the publication of public information, as well as the reimbursement of costs incurred by requesters for copying or printing copies of documents, is carried out in accordance with the laws of Ukraine "On Access to Public Information" and "On Protection of Personal Data."
• A request for information submitted in accordance with the Law of Ukraine "On Access to Public Information" that, by its content, combines subjects regulated by both the Law of Ukraine "On Appeals by Citizens" and the Law of Ukraine "On Access to Public Information," shall be considered in its respective parts within the timeframes and following the procedures provided for by the relevant laws.

Responsible parties

The Department of Documentary Support and Control under the Directorate for Document Workflow and Control is responsible for the reception and registration of appeals, as well as for organizing personal receptions. The responsible officer is the Head of the Department, Yuliia Trehubenko.

Email: kyiv@esbu.gov.ua

Telephone: +38 (044) 440 60 02.

Timeframe for considering an appeal

• 1 month from the date the appeal is received, including weekends, public holidays, and non-working days;
• 15 days – for urgent appeals (those requiring no additional study);
• up to 45 days – if the issues raised cannot be resolved within a one-month period. The head of the body may establish an additional timeframe for considering such an appeal. The person who submitted the appeal shall be notified of this extension.

Upon a reasoned written request from a citizen, the consideration timeframe may be reduced.

Appeals that do not fall within the competence of the ESBU are forwarded to the appropriate authority within 5 days, with notification sent to the applicant.

To inquire about the results of an appeal sent to the Territorial Office of the ESBU in the Kyiv region, you may call the information line for citizen appeals at +38 (044) 440 60 02 during the following hours: Monday – Thursday from 09:00 to 18:00, and Friday from 09:00 to 16:45.

Rights of a citizen during the consideration of an application or complaint:

• to personally present arguments to the person who verified the application or complaint and to participate in the verification of the submitted application or complaint;
• to review the verification materials;
• to submit additional materials or insist on their request by the body considering the application or complaint;
• to be present during the consideration of the application or complaint;
• to use the services of an attorney or a representative of a labor collective or a human rights organization, provided this authorization is formalized in accordance with the procedure established by law;
• to receive a written response regarding the results of the consideration of the application or complaint;
• to express, orally or in writing, a demand for confidentiality regarding the consideration of the application or complaint;
• to demand compensation for damages if they resulted from violations of the established procedure for considering appeals.

Citizens' rights during the consideration of an application or complaint

• personally present arguments to the person who verified the application or complaint, and participate in the verification of the submitted application or complaint;
• familiarize themselves with the materials of the verification;
• submit additional materials or insist on their request by the body considering the application or complaint;
• be present during the consideration of the application or complaint;
• use the services of an attorney or a representative of a labor collective or an organization performing a human rights function, having formalized this authorization in the manner prescribed by law;
• receive a written response regarding the results of the consideration of the application or complaint;
• express orally or in writing a requirement to maintain the confidentiality of the consideration of the application or complaint;
• demand compensation for damages if they resulted from violations of the established procedure for considering appeals.

Appealing the actions or omissions of public authorities and their officials

The Territorial Office of the ESBU in the Kyiv region has the right to refuse a citizen's request set out in an application (petition). The decision to refuse is communicated to the citizen in writing, with reference to the Law and a statement of the grounds for refusal, as well as an explanation of the procedure for appealing the decision.

A citizen has the right to appeal decisions, actions (omissions), as a result of which:

– the rights, legitimate interests, or freedoms of a citizen (or a group of citizens) have been violated;

– obstacles have been created for the citizen to exercise their rights, legitimate interests, or freedoms;

– any obligations have been unlawfully imposed on the citizen, or the citizen has been unlawfully held liable.

A complaint against a contested decision may be submitted to a higher-level body or official within one year from the date of its adoption, but no later than one month from the time the citizen became acquainted with the decision. Complaints submitted in violation of this timeframe will not be considered. A deadline missed for a valid reason may be reinstated by the body or official considering the complaint.

The decision of a higher state body that considered the complaint may, in the event of the citizen's disagreement with it, be appealed to a court within the timeframe provided by the legislation of Ukraine.