Appeals to the Territorial Department ESBU in Volyn region can be sent in writing to the following address: Territorial Department ESBU in Volyn region, Kremenetska St.,38, Lutsk, Volyn region, 43010.
The appeal is submitted in an arbitrary form but must meet the requirements of the Law of Ukraine "On citizen`s appeals".`
The application must:
An application that does not comply with these requirements is returned to the applicant with appropriate explanations.
Citizens' electronic appeals to the Territorial Department ESBU in Volyn region are submitted to the following email address: firstname.lastname@example.org in the form:
Term of consideration of the appeal
Pursuant to Article 20 of the Law of Ukraine "On citizen`s appeals" appeals are reviewed and resolved within a period of no more than one month from the date of their receipt. Appeals that do not require additional study are considered immediately but no later than fifteen days from the date of their receipt.
If it is impossible to resolve the issues raised in the appeal within a month the head of the relevant body, enterprise, institution, organization or his/her deputy shall set the necessary time limit for its consideration and inform the person who submitted the appeal. In this case the total period for resolving the issues raised in the appeal may not exceed forty-five days.
Challenging the actions or inaction of state authorities and their officials. In accordance with Article 16 of the Law of Ukraine "On citizen`s appeals" which is submitted in order of subordination to a higher authority or official, which does not deprive a citizen of the right to appeal to the court in accordance with the current legislation, and in case of absence.