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Citizens' Appeals

Dear citizens!

Appeals to the Territorial Office of the ESBU in the Kyiv region can be sent in writing to the following address: Sviatoslava Khorobroho St., 3B, Kyiv, 03151

The appeal is submitted in an arbitrary form but must meet the requirements of the Law of Ukraine "On citizen`s appeals".

The application must:

  • indicate the surname, name, patronymic if any, and place of residence;
  • state the essence of the issue, comments, suggestions, statements or complaints, requests or demands;
  • put the date, and signature (an electronic appeal if sent without the use of an electronic digital signature must be in the form of a scanned copy and/or photocopy);
  • specify the email address to which the response can be sent or other means of communication.

An application that does not comply with these requirements is returned to the applicant with appropriate explanations.

Form for submitting a request for public information in writing 2.docx

Citizens' electronic appeals to the Territorial Office of the ESBU in the Kyiv region are submitted to the following email address: kyivobl@esbu,gov.ua in the form:

Form for submitting electronic appeals of citizens to the Territorial Office of the ESBU in Kyiv region.docx

Term of consideration of the appeal

Under Article 20 of the Law of Ukraine "On citizen`s appeals," appeals are reviewed and resolved within no more than one month from the date of their receipt. Appeals that do not require additional study are considered immediately but no later than fifteen days from the date of their receipt.

If it is impossible to resolve the issues raised in the appeal within a month the head of the relevant body, enterprise, institution, organization, or his/her deputy shall set the necessary time limit for its consideration and inform the person who submitted the appeal. In this case, the total period for resolving the issues raised in the appeal may not exceed forty-five days.

Challenging the actions or inaction of state authorities and their officials. Article 16 of the Law of Ukraine "On citizen`s appeals" is submitted in order of subordination to a higher authority or official, does not deprive a citizen of the right to appeal to the court by the current legislation, and case of absence.

FORM

for submitting electronic appeals of citizens to the Territorial Office

ESBU in Kyiv region

Institution

Territorial Office of the ESBU in Kyiv region, Sviatoslava Khorobroho St., 3B, Kyiv, 03151.

kyivobl@esbu.gov.ua

Electronic appeal*.

Individual Collective
(Please note)

Last name, first name, patronymic (if any)


Place of residence of the citizen (applicant)


Type of appeal:
Suggestion (comment), application (petition), complaint,** request or demand (Please tick)


The content of the appeal

(The essence of the issue raised, comments, statements, complaints, requests, or demands).

Date of submission of the electronic application


Please respond within the time limit specified by law. Please respond: 

Email address or information on other means of communication with the applicant (contact phone number)

(Specify e-mail)

Signature of the applicant (if there is an electronic digital signature)



* Note: an application made without complying with the specified requirements is returned to the applicant with appropriate explanations

** Citizen appeals should be understood as proposals (comments), statements (petitions), and complaints presented in written or oral form by the requirements of Article 3 of the Law of Ukraine "On citizen appeals".





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